INSTALLATION and wall fixings

Let’s get you sorted with installing your product

  • Click here to see our installation and safety guide

  • Click here to see our installation and safety guide

  • We supply 40mm timber screws as standard with every order. However, these will only work in timber studs. For all other wall types, refer to these guides.

    For rated wall anchors for Brick, Plasterboard, Metal Framed and Tiled Plasterboard Walls click on this Upgraded Wall Fixings Pack for details.

    For weight ratings of our floating shelves in all wall types, click here

  • Click this link for important safety information you must read prior to installation.

  • Once unpacked, check your product carefully before installing.

    Check for:

    • Timber cracks or splits

    • Deep dents or impact marks

    • Bent steel components

    • Missing hardware or fixings

    Natural timber variation, grain pattern and colour differences are normal and are not considered defects.

    If damage has occurred in transit, we will help you resolve it quickly.

    Please take images of the box and the product, and send it to us within 24 hours of receiving the package.

    If something is missing, don’t stress — we’ll sort it.

    What to do:

    1. Check all packaging and wrapping first

    2. Confirm your order confirmation against what you received

    3. Take a photo of what you received

    Then contact us with:

    • Order number

    • Photo of contents

    • Short description of what is missing

    We’ll organise replacement parts as fast as possible.

  • Please contact us before installation if you notice:

    • Transport damage

    • Missing components

    • Incorrect product supplied

    • Anything you are unsure about

    Installing a damaged product can make the issue worse and may affect warranty claims.

    CONTACT US AT weldsandwood@hotmail.com