SHIPPING INFO
WHAT HAPPENS AFTER IT’S LEFT OUR WORKSHOP?
How long does it take to ship my order?
We use Couriers Please, Aramex and DHL shipping providers.
1 - 2 days | Perth and surrounds
5 - 8 days | all other Capital Cities
8 - 10 days | Regional Centres
10 - 20 days | Remote areas
In peak times such as the Christmas period, expect longer shipping times.
Can you provide express delivery?
Yes, send us a message and we can arrange express postage for a small fee.
What if my order is taking longer than expected to arrive?
Please contact us as soon as possible. On the rare occasion one of our parcels has taken too long, it has eventually turned up. So just let us know if it’s been a while and we’ll investigate at our end.
My order has arrived damaged.
We take care when packaging our items, bubble wrapping and padding our items individually, and using strong, well taped boxes. On the rare occasion that a parcel is damaged in transit, the customer must provide photographic evidence of the box, the label, and the damaged product as soon as it is received. If your item is damaged, it is up to Welds and Wood to determine whether the damage is worthy of a replacement, or a full or partial refund.